fingerprint not working

[Jabran]

Hello. I reset my phone and this is the problem i m facing after resetting the phone. Before reset sensor was working perfectly but now i am facing this issue and i have again reset it so issue could be resolved but still stucked with it. I tried everything told on other threads like updating software, cache clear, data clearing and resetting from bios but all in vain. Kindly help me fixing this issue. Thanks

[Uzairmalick]

go to service center they will fix your problem

[SRS12]

Which device u r using brother? kindly mention model num, is the device in warranty? If so, we are being charged a huge amount in the name of warranty, so if its valid please take advantage of that and get it fixed through any service outlet.

[Jabran]

It's s7 edge. not in warranty

[SRS12]

Then better to replace it.. because company will charge a heavy amount on repair, aur 3rd party repair isnt reliable.

[Jabran]

how it can be hardware issue ?? it was working perfectly and i m facing this issue after resetting my phone.??

[SRS12]

its hardware bro, it can malfunction, there can be multiple reasons for that, just get it checked, there are certain hardware checks in Antutu app, use that, it might let u know either hardward is fine or not.

[AhsanA]

Hi, Thank you for your interest in Samsung Pakistan. Please visit Samsung's nearest service center to get your issue resolved.