2 vertical lines (green/white) have appeared on my phone display out of nowhere!
I have been a loyal customer of Samsung phones and have always advocated for them ever since I started using a smartphone – from the Galaxy Y, Galaxy Ace, S6 Mini, S7, S10 and now the S20+. I purchased my S20+ on the 15th of October 2020 from Singhargiri PVT LTD (an authorized Samsung Dealer).
On the 27th of March 2022, a green line appeared across my phone screen without me dropping or damaging the phone. A couple months later, another line appeared. I now have 2 lines running across my screen without me causing any damage to the phone for this to happen. I emailed the customer support in Sri Lanka and they straight up told me that they would not cover this repair if it is outside my warranty period.
I purchase Samsung products for its durability. I wish Samsung addressed this issue and gave us a positive solution rather than turning a blind eye to it which in turn is driving away their loyal customers/advocates. I can't afford to buy a brand new phone at the moment so looking for any advise to overcome this situation positively.
