As has been reported to Samsung multiple times, when clearing notifications from the drop-down panel (from home-screen or lock-screen), the notification counter is completely removed from the app badge on the homescreen.
I cannot believe it is 2025 and OneUI 7 and this feature" (bug) is still present.
Example use-case: you have 5 unread WhatsApp messages from different people, you open and read ONE of the messages, the app badge counter is now REMOVED even though there are still 4 unread messages. If you forget to go back to that app, or do not receive any more messages, you have no way of knowing whether you have messages or not. This behaviour is the same if you open the app, or just clear the notification from the drop down notification panel or from the lock screen.
Now imagine this same scenario but you have WhatsApp, Facebook, Twitter, Instagram, LinkedIn, Calls, Messages, Emails, Tasks, Reminders, Calendar etc., etc. and without those badge counts you are losing track of literally everything. It is one of the most broken features I have ever experienced on any handheld device.
The solution to "do not clear the notifications" is not acceptable, because users will often clear the unimporant notifications as they appear (WhatsApp, etc.) when the notification panel is choking up and in order to leave room for important notifications (calls, messages, emails, etc.). Besides, leaving notifications in the notification panel uncleared still doesn't resolve the app notification badge counter auto reset when you open the app even if you leave some messages in that app unread or unattended to.
It is especially unacceptable based on all the feedback/complaints provided to Samsung in the past without any action initiated by them. A couple of references here:
I am aware that this was an added Android "feature", but at the very least it should be a selectable option for the user, better yet the "feature" should be removed/reverted back to keep all counts for unread messages.
This has been an open topic for 7+ years. Can someone from Samsung please listen to the feedback from your customers and push a fix for this issue?
Currently, after buying a new Galaxy S24 Ultra a couple of months back, I am already looking to sell and replace this otherwise brilliant phone only due to this issue. For me, this makes all Samsung devices essentially a social media consumption gadget instead of an efficient and effective phone. Afterall, the hardware is only as good as the software that supports it and vice versa (example: Apple keeps perfecting iOS for iPhones).
I urge every potential buyer of a Samsung device to rethink their plan to buying it based on my case above.
