Heating Issues S24U

[momobhai]

Hey Samsung Members,

I’ve been using the Galaxy S24 Ultra for a year now and noticed that it tends to heat up from the side—on normal use The temperature gets noticeable to the touch, and I’m wondering if anyone else is experiencing the same?

Is this expected behavior due to the processor placement or thermal design? Or should I be concerned and get it checked?

Would appreciate any feedback or solutions from fellow members or moderators.
Thanks in advance!

[S24ultra11]

It will increase more now after 7 8 9 updates on one ui so that u switch to s 35 ultra latest model

[Javeeds24]

Yes there is a heating issue even I have the same problem

[Javeeds24]

I went to service center though they said it's quite common and no need to worry because there r some sensor fixed in it if it gets over heat the phone automatically stop all apps and it doesn't allow you to operate the phone for the next 5 mins

[Sayu_S24U]

I'm also facing the heating issue

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[VSK-CSK]

Dear Samsung Customer Support,

Thank you for your response and for sharing the troubleshooting steps.

However, I must express my disappointment. I am not using a budget phone — this is a premium, high-end Samsung device, and it is quite surprising to be advised to limit features like connectivity, screen brightness, or gaming, just to avoid heating or performance issues. These are basic expectations from any modern smartphone, especially one in the premium segment.

We invest in premium devices expecting top-tier performance and reliability, not constant manual optimization or compromises. It's unfortunate that despite paying a significant amount, we are still advised to manage the device like a low-end model.

Most of the steps you've suggested have already been tried, and the issue still persists. I request that this matter be escalated and handled with the seriousness it deserves. A premium device should come with premium support and performance.

Looking forward to a more effective resolution.

Best regards,
VSK