Urgent action required | Camera Biometric issue with Banking apps in Pakistan

[Sharjeel1978]

Dear Samsung Support Team, 

I recently purchased two Samsung smartphones, the Galaxy A06 and Galaxy A25 5G, for my family, as we have always been loyal Samsung users. However, we are facing a frustrating issue when trying to register our camera biometric fingerprints registration process with banking apps in pakistan. The problem occurs during the initial biometric registration process, where the app scans all fingers (left and right hand) to register the device. This step fails repeatedly, displaying a "Try again" message. Please note that this is not related to biometric authentication for signing in but rather the initial registration of camera biometric fingerprints using camera flash within the banking apps. This issue is not present on flagship models like the Galaxy S21 Ultra, where the process works smoothly. Given the importance of banking security and accessibility, we request your technical team to investigate and resolve this matter at the earliest. Your prompt assistance in addressing this issue would be greatly appreciated.

[trustable]

These issues are not device related.its app and bank end problems

[Sharjeel1978]

Why do all other phones work smoothly with these Pakistani banking apps, then?

[MAK_09]

These are device related, all A06 have this problem

[trustable]

There apps not synced and tuned with latest android versions.

[Sharjeel1978]

All other phones have the latest versions, so the issue seems to be a fault with Samsung’s A series phones.

[Bestshakeel]

I would also have Galaxy A06 but the same issue faced for sometime.

[Hassanqasim6000]

Bank holiday wale day issue hota monday ko dooper mai try krke check kre

[Hassanqasim6000]

Ye reason valid hai nhi lkn hota esa hi hai jo maine observe kra raat ko late try kra subah jldii nhi hoa or sham kai waqt first attempt mai hogya

[Sharjeel1978]

Bhai, I have been trying for the last 02 weeks. Not working on meezan bank , bank al habib and easy paisa