I am writing regarding two key issues that I am facing with my Samsung Galaxy A50 smartphone.
1️⃣ Device Details
🔹 Model Name: Samsung Galaxy A50
🔹Model number: SM-A505F/DS
2️⃣ *Issues Description*
(i) Network Connectivity
🔹The device shows full signal bars but shows "No Network" error on calls/data
🔹This issue occurs intermittently (over 50% times+) with both SIMs
(ii) Software Update
🔹The device is unable to update software automatically or manually
🔹This has been the case for past few months despite troubleshooting
3️⃣ Troubleshooting Attempted
🔹Network and battery troubleshooting steps didn't resolve connectivity issues
🔹Storage cleared, update files redownloaded but still showed software last update on 07-Feb-2023
🔹Please advise me,.how to diagnos and resolve network connectivity issue by checking antenna, RF components, if/as possible.
🔹Also advise on resolving software update problem via directly downloading from Samsung server OR any other methods
🔹I have been facing the above issues which are causing significant inconvenience. Your prompt support is highly appreciated to get the device issues resolved.
🔹Looking forward to your kind response. Please let me know if any other details are required.