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Original topic:

A06 Biometric Verification Problem - Solution

(Topic created on: 01-28-2025 09:57 AM)
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MAK_09
Active Level 3
Options
Galaxy A
Many people are complaining about unsuccessful biometric verification in using banking apps in Pakistan on Samsung A06. I also suffered from same problem and after many attempts, I have found a solution. 

1. Use plain white background for scanning like plain sheet of paper
2. Scan inside room with normal white lighting
3. Do not scan under sun in daylight or outside
4. Try to hold your hand and phone still while scanning
5. No other object should be visible in camera frame just hand and white background
6. Phone flash should automaticaly turn on while scanning
7. Bend your hand in such a way that shadow of your palm must be on the fingers and it will be removed when flashlight will turn on (this part is critical and without it prints will not scan)
8. All fingers should be inside hand frame and not cutting from the edges of the frame

The issue is unknown but due to some reason the camera of this phone is not picking up the finger prints easily but if you follow steps above you may succeed like I did.
Good Luck!

#A06_Biometric_Issue
20 Comments
MAK_09
Active Level 3
Galaxy A
Keep trying it will work, if you continue to use this phone. Earlier they said issue will be reaolved in update but it has not resolved even after update.
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