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Original topic:

How to stop this sound ( I get worried that thinking my product has defect)

(Topic created on: 11-15-2023 04:15 PM)
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JananiJey
Beginner Level 2
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The OIS (Optical Image Stabilization) feature may make a small sound inside of the device

 
Inside the Galaxy mobile phone, there is a component that functions as an OIS (Optical Image Stabilization) to minimise shaking when taking pictures with the phone. If this small part is shaken while the camera is not operating, it may hit the internal structure and make a slight rattling sound.

The OIS is a function that detects hand shaking and corrects the lens by moving the lens in the opposite direction of the shake. Due to the different OIS sizes for each product, the sound may be relatively louder depending on the product. This is due to the characteristics of the OIS and is not a product defect. The sound does not affect the function and performance of the mobile phone.

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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We have received your query but are unable to proceed, as the details provided are inadequate, Kindly share your concern in brief, so it would be helpful to us to proceed further. Kindly share your concern on on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So it will be helpful to us to resolve your issue.

Warm Regards,
Samsung Customer Support

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