Q OS (Android 10) Upgrade notice

[SLMembersAdmin]

Thank you for taking an interest in our products and services.

We would like to inform users about the One UI 2 upgrade with Android 10 update for our Galaxy customers.

Following is the detailed breakdown of the scheduled dates according to devices. (The devices that have already received the update can be found below the list of Eligible Models)

Update Completed

- Galaxy S10+ (December)
- Galaxy S10 (December)
- Galaxy S10e (December)
- Galaxy S9+ (February)
- Galaxy S9 (February)
- Note 9 (January)
- Galaxy M20 (January)
- Note 10/10+ (December)
- Galaxy A30 (February)
- Galaxy A50s (March)
- Galaxy A80 (March)
- Galaxy A7 (2018) (May)
- Galaxy A50 (June)
- Galaxy A6 (June)
- Galaxy A8 Star (June)
- Galaxy A10 (June)
- Galaxy A6+ (June)
- Galaxy A9 (2018) (June)
- Galaxy A70s (March)
- Galaxy M30s (June)
- Galaxy A30s (June)
- Galaxy A10s (June)
- Galaxy A20 (June)
- Galaxy A20s (June)
- Galaxy Tab S6 (June)
- Galaxy A70 (June)
- Galaxy J6 (July)
- Galaxy J7 Duo (August)
- Galaxy J8 (July)
- Galaxy Tab A 10.5 (August)
- Galaxy Tab S4 (August)
- Galaxy Tab A8 (2019) (July)
- Galaxy Tab S5e (August)
- Galaxy Tab A 10.1 (2019) (August)

- Galaxy M10 (August)
- Galaxy Tab A 10.5 (September)
- Galaxy J4 (September)

- Galaxy J6+ (October)

Providing a continued great experience is our first priority.

Update schedule and eligible models could be changed if we encounter any issues through ongoing review.

The update may also be halted for a while even after the official update, when an emergency fix is occurred.

We will notify through Samsung Members if there is any schedule or model list changes.

Thanks.

[nipoo]

Yes. Your device having Android 8. There's no dark mode. Where did you buy your device?

[Bisandiiii]

I have a s9+ is dark mode is there ?

[nipoo]

Where did you buy your device? Which country?

I cannot help you when you don't answer my question. Just answer the question. Having a S9+ is not a big deal. Do not tell what ever your shi_ts beside answers.

[Bisandiiii]

sorry I just didnt noticed your question earlier . I know having a s9 plus is a not a big deal I bought it from srilanka.

[nipoo]

Can you post a screenshot of your software information page in settings.

[Bisandiiii]

is it correct?

[Bisandiiii]

is it clear enough

[nipoo]

According to information you provide and SAM Mobile, your device is not a Sri Lankan 🇱🇰 (SLK) one. It is a United Arab Emirates 🇦🇪 (XSG) one. To get updates you need to have the same country sim card.

Ex: I bought my device from Sri Lanka and I'm having a Sri Lankan sim card. If I migrate to another country I will not get any updates.

That's is the problem you are facing right now.

You can ask it from a customer service centre. They will also tell this. You don't have an original way to get updates from here except travel to UAE. But there have alternative methods. I haven't checked about those methods. So, I cannot support you furthermore.

[Bisandiiii]

Okayy thanks for the help means a lot dear.

[nipoo]

You are welcome 😇