My Galaxy watch 6 bia sensor is not working

[Shehanp]

Why is that  ? 

How solve this problem 🤔 

😔 

[Dushan_Kumara · Accepted solution]

Oh, is this a brand new one

[Shehanp]

Yes brother

[Janith842 · Accepted solution]

Most of the time, I think it should be a problem in the sensor inside the watch, so it's better to go to a Samsung Authorised repair centre and give them the watch to check it.
Try these few steps and see Bro.
1. Turn off and on your Galaxy Watch to reset the system.
2. Restart both your phone and the watch and go to the Samsung Members app and run a diagnostics test on your watch. As in your picture, after restarting, check the BIA Sensor and see whether it works.
3. Check whether the battery charge is good and see whether the watch has been updated to the lasted software version.
4. Adjust the watch strap to ensure that it fits perfectly on your wrist.
5. Power cycle the watch by turning it on and off.
6. Ensure the watch is properly connected to your phone.
7. Ensure the back of the watch and your wrist are clean.

Finally, as a last step, reset your watch to factory settings and see whether it works.

As you shown a photo of the watch in my idea if these above steps don't work. It might be a problem with the sensor inside your watch. So the best thing would be to go to a Samsung Authorised repair centre and get it done.

If my comment helped you in any way. Please consider hitting the 3 dot menu of my comment and accept it as a solution. It would be helpful for me a lot.
Thank you 😊

[Shehanp]

Thanks brother, I rest the watch ,but it didn't work

[Janith842]

Go to a Samsung Authorised Repair centre and check it with them, Bro. They will definitely fix it. It should be an issue in the sensor.

[Shehanp]

heart rate ,stress levels, blood oxygen its working

[Janith842]

Ohh okay.

[Shehanp]

At the first date I purchased this watch bia sensor work well, till now not working 😕

[Janith842]

If there is Warrenty, it is better to show it to a repair centre.