Software update

[Anam11]

When software will update S23 ultra in At&T phone?

[Anam11]

How you will help?

[Barry-Galaxy]

Through the Screenshots

[Anam11]

?

[Barry-Galaxy]

Your Galaxy S23 Ultra (SM-S918U) is currently on One UI 8.0 / Android 16. The One UI 8.5 update is already released for the AT&T version, so it should be available rather than having a future Pakistan-specific date.

[Barry-Galaxy]

I need Screenshot


Please send a screenshot of:
Settings → About phone → Software information → Service provider software version


That's the only important screenshot I need now.

[Anam11]

This

[Barry-Galaxy]

Yes I checked it:
Your Galaxy S23 Ultra (SM-S918U, AT&T CSC) should already have One UI 8.5 available. There is no future Pakistan-specific release date; if you haven't received it, the AT&T OTA is simply not reaching your phone yet.

[Anam11]

How to resolve my issue ?

[Barry-Galaxy]

Go to costumer service and test this:

I have an AT&T Galaxy S23 Ultra (SM-S918U) currently being used in Pakistan. My phone has not received the One UI 8.5 update. Can you confirm whether the update is available for my IMEI/device?

Please copy my text and send the Samsung costume service online.
😊😊😊

[Anam11]

I texted....he said your device is not eligible for ui8.5 update