S21 ultra dual whatsapp can't share or receive any type of media files.

[vizazamhar]

S21 ultra dual whatsapp can't share or receive any type of media files.

[nipoo]

Still, having the problem? Yesterday one of my friends told me that he cannot download images videos from WhatsApp. It can be a problem with WhatsApp not with the device.

[vizazamhar]

I don't know where is the problem. But, still same issue here

[nipoo]

Settings > Apps > WhatsApp (dual) > Permissions > Storage > Allow

Try this.

[vizazamhar]

It's already done bro

[nipoo]

Then you can clear cash and check.

If not working, you can clear files. But your WhatsApp account will be deleted. Back up your chat before this.

If not working you can uninstall and reinstall. This one also will remove your WhatsApp account. Back up your chat before this.

After those 3 steps also you are facing the problem, you can check by resetting the phone.

If it's happening after the reset then that might be an OS issue. Contact the nearest customer service centre for a clean installation of your OS.

If not working after that, then that might be a hardware issue or an unknown issue that I don't know to solve.

[GAJAN_Rajasek]

Hi Viza,
The issue is related to file sharing, and more specifically, users were unable to send files saved on the phone with WhatsApp when Dual Messenger was set up. On top of that, users cannot open files received via WhatsApp.
The issue started with WhatsApp version 2.21.10.16 and propagated to the following versions as well. Now, Samsung has announced that a future software update will bring the long-awaited fix to this issue.

Until then, though, the company recommends a workaround: to send files, you should first open the Gallery or My Files app, select the files, and then share them via WhatsApp's second instance. To open files received on WhatsApp, you should first forward them to your first WhatsApp account.
Thank you😊

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[vizazamhar]

This trick also not working. Can't share media from gallery or file manager.