Original topic:

Issue with update One UI 5 1 - green line

(Topic created on: 05-02-2023 10:13 AM)
261 Views
SantoshSomasundrem
Active Level 3
Options
Galaxy S
Hi . 

Has anyone else faced this issue. My S21 Ultra after the update got a green line like the picture attached.. 

Any feedback on how to fix this issue? 

image


23 Comments
Galaxy S
The worst part is that during this time, my display got a 2nd line.

I read online, that the issue will continue.. as time goes on.. more and more lines will start to appear on the display.

This is all Samsung's fault.. and they don't want to take any responsibility for their mistakes..

It's very clear that if more than one unit shows the same problem, then it's nothing to do with the unit and the issue is caused by the update.

Why can't they give the same service for us S21 Ultra users when they have given the S20 users .
VJay96
Beginner Level 2
Galaxy S
My S21+ developed the same issue after the latest update. Now it has a vertical green line stretching across the entire screen.. This phone has never been dropped and was used with utmost care.

Reached out to customer care a few times and specifically mentioned that many users are facing this issue increasingly. Unfortunately they keep denying the issue. Feel it'd be effective for the affected users to somehow submit the complaints collectively so that these incidents can't be brushed off as one offs
drstine
Active Level 5
Galaxy S
My S21 Ultra is facing the same issue
0 Likes
w1ck
Active Level 1
Galaxy S
Exactly the same happened to me. Samsung should recall these products if they want to save the face.
0 Likes