A white bar appeared on S22 Ultra screen out of the blue

[SamOnSung]

Re-post: My previous post was marked as spam for somewhat reason.

A white bar appeared on my S22 Ultra screen out of the blue (21/12/2022).

It's never been dropped and has no physical damage.

It is protected by a solid case and a screen protector.

It seems due to a faulty screen.

Has anyone had this issue with their devices?

It's still under warranty.

It's a pre-ordered device. (Softlogic).

It failed to run for at least 1 year. 

Update (27/01/2023): 

I handed over my device  to the Samsung Service Center. (I skipped the season.)
They said that it need a screen replacement and didn't inform me why and how it happened.  

They didn't give me a replacement phone and I have to switch back to my old device for my daily tasks. 

I bought a new device because the old device can't handle my workload in the first place. 

Update (09/02/2023):

It's been 2 weeks. I don't have any updates on my device.

The last update was, they were waiting for replacement parts to arrive.

Update (14/02/2023): 

The job is completed. Got the device back from the Samsung repair center.
In this warranty claim they have replaced the Screen with the frame and Battery.

The Back panel and the internal circuitry are the only parts reused from the original device.

Got a test results sheet for tests such as a waterproof test and Sound/Mic, etc.

For anyone who has this issue, I recommend claiming the warranty otherwise the display colors will start to fade and will be dead eventually. It will cost around Rs. 186,000 for the screen replacement if the device is out of warranty.

It took more than 2 weeks to complete the job (They is a replacement part importing delay). 

Update (23/02/2023): 

I updated the device a few days back and it is running the latest update with One UI 5.1

So far no issues. The device will not run into any more issues hopefully. 

[Dr_Sadesh_Abey]

Glad to hear you got the issue sorted out with minimal hassle.

[Hafeel_Traveler]

I also updated today but no any issues came to me .. try to rest your device and check

[Hafeel_Traveler]

UI 5.1

[chrisrhob]

The same thing happened to me after update. Clearly it is a hardware issue since it only appears when you turn on 120Hz under Motion Smoothness settings by selecting "Adaptive". I will try to have this serviced by Samsung. Samsung should issue either a fix if it is fixable or if not, a replacement free of charge since it renders S22 Ultra 120Hz, (a flagship phone) useless. 😑😠😤

[HD89]

I bought mine through Dialog. When I called them about this issue they basically said there is nothing they can do about it.

Can someone in SL let me know how I can get in touch with the service centre?

[HD89]

Update:

I went by an authorised repair place. I am outside the warranty period.

The issue started to show literally weeks after the warranty period expired.

The repair place did not give me a time frame nor a pricing. I have to basically handover the phone and wait.

They will first evaluate and then quote. And once I confirm they will put the order through for the replacement.

There was no indication of how long or how much this would cost me and best of all I would have to figure out a different phone to use in the meantime.

This is not what I expected of Samsung or Dialog when I bought the highest end model on offer at the time.

It's very disappointing.

[Members_cP5RXjX]

I'm from SL as well. I got the issue today. Did you resolve your issue? What happened after?

[HD89]

Hi sorry I didn't see your message earlier till now. In fact I logged on to give a new update.

In Jan 2025, my screen randomly showed a vertical green line in addition to the white bar. After trying to live with it for a month I decided it was time to buy a new phone since the repair cost was a similar cost.

Unfortunately the day I went to buy my new phone, they had run out of stocks for S25s. On a whim I thought to call JKOA repair center.

After checking my IMEI number and providing proof of purchase as well as some images, I was told that under a replacement scheme by Samsung I was eligible to have my screen replaced.

The whole process took a month or so as they have an internal process of approval and only then do they get the relevant parts imported.

I got my phone back with the screen replaced and the battery was replaced as well. As a bonus they seem to have changed the outer metal case, Which for some reason had some paint chipping off even though my phone has never not been in a case.

Overall I'm very happy with the outcome and I'm glad for JKOA for replacing the defective parts as well as saving me from having to purchase a brand new phone when my current phone is perfectly fine.

[mhdzumair]

I got the same issue today. But my warrenty period is over 3months ago. 😒 setting 60hz is temporarily working.