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Original topic:

Screen Display Issue after Update (Green and Lines)

(Topic created on: 03-19-2021 06:20 AM)
yasirzkhan07
Active Level 1
Options
Galaxy Note

I recently update my Galaxy Note 9 N960F

(Security Patch Level: 1 February 2021) 

on 17th of March 2021, and after my

update finished my screen display

got Green at particular levels of

brightness. I had information when I

learned about the issue in past

few months that people (Samsung

mobile users) in the global community

are experiencing such issue after

they updated there phone; over the

internet in a large number; but

despite of having the information 

I kept on using my Note9 because

I really loved using it. Unfortunately,

I had the same issue after updating my

phone and it is really frustrating.

I talked to the customer care center

(Hassan Tower Gulberg Branch, Lahore)

on 19th March 2021, and they said the

panel needs to be replaced, which is

very expensive. Before that I also

called the official helpline of Samsung

on 18th March 2021 on which they said

that they know about the problem and

I should factory reset my phone and

the problem will be solved. I made the

factory reset but the issue remains the

same. How come I may be responsible for

such issue. We respect the company's

offers when it comes to update

perspectives but the cause of the

problem is ambiguous.

 

I request the company to look in to

my case and provide a possible solution. 

 

Images and Video is attached with the

post.


image
Sceeen discolouration issue


image
Updated

Video reference


13 Comments
Uzairmalick
Expert Level 2
Galaxy Note
do factory data reset or go t service center
0 Likes
yasirzkhan07
Active Level 1
Galaxy Note
i tried that. issue not solved
0 Likes
HasanAskari
Active Level 6
Galaxy Note
This is nothing related to software. it's screen got damaged 😢
0 Likes
yasirzkhan07
Active Level 1
Galaxy Note
i remember screen got green right after my update installed. mobile screen is not damaged
0 Likes
Galaxy Note
try screen test by dialing *#0*#. then update me about screen performance
0 Likes
yasirzkhan07
Active Level 1
Galaxy Note
screen test is going fine on red blue green colour.
0 Likes
Galaxy Note
ok. don't worry bro. just wait for next update. I hope it will be fixed in nxt coming update.
yasirzkhan07
Active Level 1
Galaxy Note
thanks
0 Likes
ennigma
Beginner Level 2
Galaxy Note
fist off all kudos to your writting skills you nailed it .... what i belive is that note 9 has a serious hardware fault that is causing a majority of users to have their devices effected. mine included although my note 9 is not my daily driver but it hurts to see a 1000 usd phone with no coustomer support at all had it been apple they would have changed the display by now warranty or no warrany no questions asked as was the case with an iphone x screen recall samsung needs to do the same as the internet is bursting out with complains of the same