AnojaC2
Beginner Level 4
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07-27-2022 08:17 AM in
Galaxy M
My phone is Samsung galaxy M22. I'm using it for the last 3 months without any problems.


Today, the fingerprint scanner suddenly stopped working. When I try to unlock the phone with fingerprint most of the time , it doesn't scan. Sometimes it works but rarely.
I tried everything I could do. Cleaning my finger, restarting the phone,
And when I try to add new fingerprint it will be like this
And this
I couldn't add new fingerprint also.
What should I do now?
4 Comments
Al_Murshi
Active Level 4
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07-27-2022 08:24 AM in
Galaxy M
Bro m02s in finger print
sadeepalak
Active Level 6
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07-27-2022 08:41 AM (Last edited 07-27-2022 08:46 AM ) in
Galaxy M
First you can check that issue in samsung memeber app and display that issue ones again you can reset your phone and try
*****But I recomend you can find samsumg service center and meet agent any tell that problem !! I think they solve your problem
*****But I recomend you can find samsumg service center and meet agent any tell that problem !! I think they solve your problem
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07-27-2022 08:53 AM in
Galaxy M
Hi... try these things.
First, remove all fingerprints and try to add again. If not possible to add again or the issue is not resolved, reset your device and check it. Most of the time it'll work If there are any software related issues.
If not, could be a hardware issue. Probably on the sensor. In case go to a Samsung Service center near to you. Since it's 3 months, I hope your device is covered by the warranty.
First, remove all fingerprints and try to add again. If not possible to add again or the issue is not resolved, reset your device and check it. Most of the time it'll work If there are any software related issues.
If not, could be a hardware issue. Probably on the sensor. In case go to a Samsung Service center near to you. Since it's 3 months, I hope your device is covered by the warranty.
Nicholraveen
Active Level 7
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07-27-2022 10:15 AM in
Galaxy M
You have to reset the device
