Original topic:

Fingerprint scanner on the power button isn't working

(Topic created on: 07-27-2022 08:17 AM)
543 Views
AnojaC2
Beginner Level 4
Options
Galaxy M
My phone is Samsung galaxy M22. I'm using it for the last 3 months without any problems.
Today, the fingerprint scanner suddenly stopped working. When I try to unlock the phone with fingerprint most of the time , it doesn't scan. Sometimes it works but rarely.
I tried everything I could do. Cleaning my finger, restarting the phone,

And when I try to add new fingerprint it will be like this 

image

And this 

image
I couldn't add new fingerprint also.
What should I do now?
4 Comments
Al_Murshi
Active Level 4
Galaxy M
Bro m02s in finger print
0 Likes
sadeepalak
Active Level 6
Galaxy M
First you can check that issue in samsung memeber app and display that issue ones again you can reset your phone and try
*****But I recomend you can find samsumg service center and meet agent any tell that problem !! I think they solve your problem
Galaxy M
Hi... try these things.
First, remove all fingerprints and try to add again. If not possible to add again or the issue is not resolved, reset your device and check it. Most of the time it'll work If there are any software related issues.
If not, could be a hardware issue. Probably on the sensor. In case go to a Samsung Service center near to you. Since it's 3 months, I hope your device is covered by the warranty.
Nicholraveen
Active Level 7
Galaxy M
You have to reset the device
0 Likes