Video.

[Devinka]

My mother's A-series is refusing to play a video she received on WhatsApp. Is it due not updating the operating system? If not, then what could be the reason behind this malfunction? Please let me know if anyone can help. Thank you. 

[Jinp · Accepted solution]

This can be because of a few reasons. Here's what you can do:

Update WhatsApp: Make sure WhatsApp is updated.

Check the Video: Ask the sender to send the video again if it's damaged.

Free Space: Make sure there's enough space on the phone.

Good Internet: Ensure the internet connection is strong.

Clear Cache: Go to phone settings, find WhatsApp, and clear its cache.

Restart Phone: Turn the phone off and on again.

If these steps don't work, you might need to reinstall WhatsApp.

If you find this solution useful please click the 3 dots and give accept solution.
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