Samsung is not accepting my Pattern

[faiz_30]

Hi

My cellphone turned off maybe due to low charged. Today when I woke up I saw it off. I put it on charged and after that when I opened it and tried to access the secure folder it wasn't allowing me despite I was using right pattern. I didn't allowed any fingerprint or Pin to access this. What should I do to login as Samsung isn't accepting my right pattern ? 

[M-Bellucci]

Hey, if your Samsung phone's Secure Folder isn't accepting your pattern after a restart, here's what you can do:

- Double-check that you're drawing the pattern the same way you set it up.

- Try restarting your phone, sometimes that fixes glitches.

- Make sure your phone's software is up to date.

If none of those work, you can reset your Secure Folder, but remember, that will delete everything in it.

Here's how to do it:
- Go to Settings, then Biometrics and security, then Secure Folder.

- Tap "Reset Secure Folder".

- Enter your Samsung account password or fingerprint.

Just a heads up, resetting the Secure Folder will wipe out all the data in it, so make sure you don't have anything important stored there.

[faiz_30]

Actually I don't want to loose data. I know I am drawing same pattern which I am using from months

[M-Bellucci]

Then I'm sorry, I can't help further. Contact Samsung via Chat, may be they could help