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Original topic:

A70 one ui 3.1

(Topic created on: 4/2/21 7:01 AM)
Lata2001
Active Level 1
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Galaxy A
After android 11 update can't access to android folder & several apps are incorrectly behave... poweramp player can't access to my file manager so i can't listen music on it 🥺
5 Comments
Luveen
Active Level 10
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Galaxy A
First try resetting settings and accessibility settings?
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Lata2001
Active Level 1
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Galaxy A
Did bro but didn't work that method
Luveen
Active Level 10
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Galaxy A
Last...... left to do is a factory reset with a backup :(
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nipoo
Expert Level 5
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Galaxy A
After a major android update, it's better to do a full reset and mostly the time it will be a solution for your most of problems.
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SLMembersHelp
Moderator
Moderator
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Galaxy A

Dear Lata2001,

Greetings of the day!

 

Thank you for sharing your concern with Samsung and providing us the opportunity to assist you.

In order to identify the problem and provide you with relevant technical assistance we would like to request you to simply dial our call center on 011 SAMSUNG (7267864)

 

Thank you.

Samsung Sri Lanka Team

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