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Original topic:

A50 fingure print fails

(Topic created on: 11-16-2019 04:45 AM)
Uzairmalick
Expert Level 1
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Galaxy A
Recent update breaks fingerprint registration on Samsung Galaxy A50 A recent update for the Galaxy A50 seems to break the fingerprint registration process on the device, despite improved fingerprint recognition being the purported benefit of the update. Galaxy A50 fingerprint registration problems after update Only a few days ago, an update was supposed to improve fingerprint recognition on the Galaxy A50. As usual, the changelog of the update advised the user to re-register fingerprint in order to benefit from the new software. However, since then, we’ve received many reports about the registration process being broken in firmware versions A505FNXXS3ASK9 and A505FDDS3ASK8. For many users, things work normally until the registration process reaches 41 percent completion, GalaxyClub reports. It either takes many attempts to finish the process, or the device breaks it off with a notification: ‘Make sure the fingerprint sensor is clean and dry, then try again’. Other users report finishing the process, only to have their A50 reject the freshly registered fingerprints. We have managed to reproduce these issues on our own device, confirming user reports from various countries.
8 Comments
galaxyofAsif
Active Level 5
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Galaxy A
don't worry. agli update se set hojaye ga
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Hamzi
Active Level 3
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Galaxy A
What is your firmware version?
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Farah7745
Active Level 10
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Galaxy A
Samsung Galaxy A50 firmware update causing fingerprint registration bug

Samsung’s Galaxy A50 has been quite the success story in the past year, selling brilliantly in markets around the world.Now however, it's facing an issue as a recent firmware update has hindered the fingerprint registration process. Galaxy A50 users running on firmware versions A505FNXXS3ASK9 and A505FDDS3ASK8 are claiming that they can no longer register new fingerprints.
Those two updates were supposed to improve fingerprint recognition and even advised users to re-register their fingerprints to benefit from the improved recognition features.
For some, the enrollment process stops working at around the 41% mark and prompts them to make sure the sensor area is clean. Others manage to complete the whole process but the phone then rejects the newly enrolled fingerprints.
Previously registered fingerprints seem to be working so its best to keep using those until the issue is resolved. Samsung is expected to release a new firmware fix soon which should deal with the problem once and for al
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AhmedYounas
Active Level 5
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Galaxy A
btw my phone's fingerprint works fine !!
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Uzairmalick
Expert Level 1
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Galaxy A
remove fingure print than register it could not work
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AhmedYounas
Active Level 5
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Galaxy A
i have done so many times remove and register again its perfect nothing change but slow to recognize but not that slow and finger print is perfect
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AhsanA
Active Level 10
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Galaxy A

Hi, Thank you for your interest in Samsung Pakistan. Please make sure that the finger position on the sensor is correct and finger must not have any dust or wet patches on it.

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Uzairmalick
Expert Level 1
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Galaxy A
i clean my hand with water and also clean k sensor it stop on 41% fail fingur print bkwas
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