Finger print recognize problem

[Thanusan]

My friend finger print work my phone I don't add

[Mohamed_Dilshath]

What type of finger print sensor is it please tell I can find solution for you

[Thanusan]

Indisplay

[Thanusan]

In display

[Dihane_M]

First remove the finger print and add it again. If you can't add it it might be because you're using a tempered glass.

If you're not using a tempered glass and still can't add kindly contact Samsung (it might be a bug)

If my answer was helpful please click the 3 dots on the right and click accept solution 🙂 😊

[Janith_Rasanjana · Accepted solution]

First, remove the fingerprint. Then add the fingerprint again. As Dihane said, there may be a problem with the tempered glass

If my answer was helpful, please click the 3 dots on the right and accept the solution.

Thank You

[mahzal]

1. Check if your finger has any liquid or dirt

2. Clean the fingerprint module

3. Check if the fingerprint module is well connected

4. Restart your device

5. Update your software

6. Wipe system cache

7. Recalibrate the fingerprint

8. Reset your device

9. Visit the service center



If my answer was helpful please click the 3 dots on the right and click accept solution 🙂 😊

[Ranod_Lakshitha]

Hi... your device is S10 series?