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Original topic:

Widget not working

(Topic created on: Thursday)
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Devinka
Beginner Level 3
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Samsung Health
I'm using a Samsung Galaxy A32 4G phone. The Samsung Health app works fine but the widget doesn't. Is there something I'm doing wrong or perhaps a setting I have overlooked? Please let me know if anyone can help. Thanks. 

Senath

1 Solution


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Solution
Janith842
Expert Level 5
Samsung Health
Clear the cache of the Samsung Health App. If you want previous data then backup then to your Samsung Account. Then clear all data and once again setup the app and then add the Health widget to the Home screen and see whether it's working. Note that when reading the number of steps the widget will not live show the steps increasing. But it will show the total amount from time to time.

If my comment helped you in any way. Please consider hitting the 3 dot menu of my comment and accept it as a solution. It would be helpful for me a lot.
Thank you 😊

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2 Comments
Samsung Health
Did you try to clear the cache of the Samsung Health app? Before doing if you need the data please backup to your samsung account
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Solution
Janith842
Expert Level 5
Samsung Health
Clear the cache of the Samsung Health App. If you want previous data then backup then to your Samsung Account. Then clear all data and once again setup the app and then add the Health widget to the Home screen and see whether it's working. Note that when reading the number of steps the widget will not live show the steps increasing. But it will show the total amount from time to time.

If my comment helped you in any way. Please consider hitting the 3 dot menu of my comment and accept it as a solution. It would be helpful for me a lot.
Thank you 😊
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