white line appearing in the top left corner - S22 Ultra

[kevin_Chandrasena]

My name is Kevin Chandrasena, and I am reaching out to you regarding an issue I am experiencing with my Samsung Galaxy Ultra 22 smartphone, which is registered in the Singapore region. I am living in Sri Lanka.

Recently, I noticed a white line appearing in the top right corner of my smartphone. After conducting some research online, I discovered that this is not an isolated issue but a common one that many Samsung users have encountered in the S22 Ultra. 

I purchased this phone from a third-party phone shop and do not have any warranty or authorized certificate for it. Today, I contacted Samsung customer service via live chat, and they informed me that the service centre can provide a one-time LCD replacement service even though my phone is out of warranty. Does anyone know how I can check if my phone has had a free LCD screen replacement in the past?

[Ranod_Lakshitha · Accepted solution]

Like you said, this issue was common and many users were reported. Later Samsung rollout the free display replacement program around the globe.
Respectively, Samsung Sri Lanka also provide the same. However, to avail this offer, the device has to be purchase in SL either Samsung SL directly or from their official partners/dealers. If the device meet this criteria, you can visit to an authorized Samsung service center. Then they will inspect your device and confirm the issue was not caused by a physical damage. After that they're taking the repair approval from Samsung India for further proceed. If they give the green light, your device will be ready to repair. Full cost of the new display will born by Samsung it self and you might have to pay around Rs. 5,000 as the labor chargers. And as far I know, new display is not an LCD, it will be the Dynamic AMOLED same as what it comes originally. To that's the official offer from Samsung SL. But there're some 3rd party alternative solutions without replacing the display. Hope this help to you ☺️

[kevin_Chandrasena]

Thank you for your comment.

[Rathna6]

Can you please give me information about third party alternative solutions without replacing display. I am using s21 ultra and Samsung Sri Lanka is not offering free replacement for s21 ultra now

[Asanka81]

Sad situation 😢

[kevin_Chandrasena]

Yes, LCD replacement costs more than RS.130000.00 . Never experienced anything like this before from Samsung.

[Asanka81]

I don't know why they don't give a solution to that problem as a company. It is their problem and not ours, so the company is responsible for it. This problem of samsung company is a big damage for them.

[kevin_Chandrasena]

Hello Mr. Asanka,

Thank you for your comment. I contacted both Samsung customer care service centers in Sri Lanka and Singapore, and they were very helpful. The Sri Lankan Samsung center offered a free replacement until April 31 this year, and since my phone service provider is based in Singapore, they also offered me a one-time free screen replacement. I plan to send my phone there with the help of a friend and hope to receive the service without any issues.

[Asanka81]

That's awesome 👌