Original topic:

green screen error

(Topic created on: 07-07-2021 01:15 PM)
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Janaka_JB
Beginner Level 2
Options
Galaxy S
my samsung galaxy s9 suddenly comes green screen and when that time the phone is heating.But sometimes no green screen or heating.Can someone please help me to fix this.
3 Comments
noahm
Active Level 8
Galaxy S

What is your software and security update level? 
This is was a very common problem last year. But they eventually fixed it with the updates.
It wasn't a hardware problem. 

So if everything is up to date, I prefer you first report this properly via Samsung Members app > Get help > Send Feedback > Error report/Ask questions. 
Using this option will collect the error reports automatically as well.
Then a representative will get back to you within 1 or 2 days.

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Kaumika
Active Level 1
Galaxy S
Did you get it fixed ?
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Janaka_JB
Beginner Level 2
Galaxy S
not yet
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