Galaxy s21+ Green line issue : Response by Samsung

[Thaviru]

Hi there! In my earlier post published i shared the information on the green lines that appeared on my phone after an software update. Fyi the phone is in perfect condition(not fallen,no cracks just as new). Every month after that software update a new green appears and by now i have around 8 lines which make it very hard to work with my phone.

Today, i visited the samsung service center located in Colombo 10. The person already knew this was because of the update before even i mentioned anything and he took it to show to the technician. He agreed that it was the case. Solution was to pay LKR 150,000 and replace the screen which has only 1MONTH GURANTEE period😐. Apparently only s20 series models have a free screen replacement. For the s21 series also to be given the same offer this should be recognised as a common issue, told the sales person. 

Us being a loyal samsung customer for nearly 10years, we were dissaponted to hear about this, as it was not our fault rather theirs. After buying a expensive flagship phone and not being taken care by the company let us down.

If this model also has been recognised as a common issue then they would offer a free screen replacement. As i have seen a lot of yoh guys also have over comed the same problem. So please do contact samsung and lodge a complaint and stand for your right. You also can email to, support.lk@samsung.com

Hoping Samsung will reach out to this problem and provide us a reasonable solution as soon as possible. 

[M_Shazan]

Hello,

I understand that you are facing an issue with your Samsung phone after a software update, where green lines have appeared on the screen. It's unfortunate that the Samsung service center suggested a costly screen replacement with a short guarantee period. It's important to voice your concerns and seek a reasonable solution.

To address this problem, I recommend taking the following steps:

1. Contact Samsung Customer Support: Reach out to Samsung directly and explain the issue you're facing. Share your disappointment as a loyal customer and inquire about any possible solutions they can offer.

2. Lodge a Complaint: Inform Samsung about the problem you're experiencing and express your dissatisfaction. Request that they investigate and take appropriate action to rectify the issue.

3. Email Support: Send an email to support.lk@samsung.com, clearly outlining your situation and the problems you're facing. Be polite and concise while explaining your concerns.

By reaching out to Samsung and lodging a complaint, you can express your dissatisfaction and demand a reasonable resolution. Hopefully, Samsung will recognize the issue and provide you with an appropriate solution in a timely manner.

Best of luck, and I hope your issue gets resolved satisfactorily.

[Thaviru]

As of now i have done the above. Hopefully samsung will get back to me with a positive solution asap. Thank you for your idea!

[rahman1998]

Have they reached out to you

[Samanthas]

I'm not using flagship phone for thr moment. But after 1year warranty period samsung is charging supper expensive chargers .
Even my RCS chat not working and they suggested me to update the software . But I had the latest firmware.
Cost of updating software is more than 5000 lkr.

This was a very good lessonthosenprobles what you all facing and my next phone will be Apple and will not continue using samsung .

[Thaviru]

Yh true they need to understand the customers concern and act in a fairly manner.

Being honest in my opinion i think apple chargers on issues are way higher than what samsung charges. Please do research a bit more on the after sales services and switch.

[drstine]

Samsung contacted me and said that they will provide my S21 Ultra a free screen replacement but in the end they gave me **bleep** excuses and avoided providing a screen replacement, never purchasing anything from this company ever again

[Thaviru]

Seriously that is disappointing. It aint our fault in the first place. Being a well recognised company with customers all around the world they need to take appropriate actions quickly

[drstine]

Join my telegram channel to keep in touch about the green line issue
https://t.me/+oCHEQYNGN8U5N2Q1

[Samanthas]

See below link shows how worst samsung after care service

https://youtu.be/Z7iBFklVU_I