Original topic:

A72 Fingerprint sensor calibration needed

(Topic created on: 01-28-2024 12:35 PM)
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nimesha145
Beginner Level 2
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Galaxy A
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Galaxy A
If you're experiencing issues with the fingerprint sensor on your Samsung Galaxy A72, you can try the following steps to recalibrate it:

1. **Clean the Sensor:** Ensure that the fingerprint sensor is clean and free from any smudges or dirt.

2. **Re-register Fingerprints:** Delete the existing fingerprints stored on your device and re-register them. This can be done in the device settings under the "Biometrics and Security" or "Lock Screen and Security" section.

3. **Software Update:** Make sure your phone's software is up-to-date. Sometimes, issues with fingerprint sensors are addressed in software updates.

4. **Safe Mode:** Boot your device into Safe Mode to check if a third-party app is causing the problem. If the sensor works fine in Safe Mode, it indicates that a third-party app might be causing the issue.

5. **Reset Settings:** If the problem persists, you can try resetting the settings on your device. This won't delete your data but will reset system settings.

6. **Factory Reset:** As a last resort, you can perform a factory reset. Keep in mind that this will erase all data on your device, so make sure to back up important information before doing this.

If none of these steps resolve the issue, and the problem persists, it's recommended to contact Samsung support or visit an authorized service center for further assistance. They can provide more specific guidance or perform a physical inspection if needed.

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