Face recognition

[Adab72]

SAMSUNG IS LOSER 🤮

[SamsungModerator1]

Adab72

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps

we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Settings – Backup and reset - Factory data reset.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.

you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[Adab72]

I've done it once but no changes
All Samsung devices has the same stupid problem with face recognition

[SamsungModerator1]

Adab72

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day

Based on your inquiry regarding the update

kindly explain your query more to full assist

If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.

you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
We are  at your service always
Thanks for your time

[Adab72]

3 days ago I did it (factory reset) nothing changed.
Today I was in service center in Hurghada, they checked and they confirmed that no issue with my device.
The problem is in programming the face recognition in the device
The device is very sensitive to the back ground and I think he does take enough information about the face when program it to the device