Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
I ask you to do the following steps: 1- Open Settings 2- The screen 3- Activate touch sensitivity 4- Eliminate accidental touching Then restart the device and run a new fingerprint Then do the device's fingerprint test 1- Dial *#0*# 2- We choose the word sensor 3- Select finger print 4- Click on normal test We leave it to scan. If you see the word pass, then the problem is solved
If you have any other question, can you explain it to us We are at your service always Thanks for your time
