Original topic:

Samsung a21s

(Topic created on: 01-08-2023 11:19 PM)
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MonaDeifAllah
Active Level 1
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جالاكسى A
My fingerprint sensor stopped working, I restarted the phone still not working, what should I do ?
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αвɒσ
Active Level 3
جالاكسى A
ده حصل بعد التحديث ١٣؟
MonaDeifAllah
Active Level 1
جالاكسى A
لا مش جاله تحديث ١٣
Mohamed_009
Beginner Level 2
جالاكسى A
اعملي التحديث
MuhammadYosri
Expert Level 5
جالاكسى A
روح صيانه
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Amira-elnagar
Moderator
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MonaDeifAllah

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

I ask you to do the following steps:
1- Open Settings
2- The screen
3- Activate touch sensitivity
4- Eliminate accidental touching
Then restart the device and run a new fingerprint
Then do the device's fingerprint test
1- Dial *#0*#
2- We choose the word sensor
3- Select finger print
4- Click on normal test
We leave it to scan. If you see the word pass, then the problem is solved

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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MonaDeifAllah
Active Level 1
جالاكسى A
Sorry! Nothing in sitting called touch sensitivity I can't find it
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