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12-26-2021 06:21 PM in
جالاكسى A- Mark as New
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12-26-2021 06:53 PM in
جالاكسى AHello. I’m Sarah, Samsung Moderator
we thank you very much for asking your question
we do really apologize for the problem that you face Please follow the following steps
Setting – network – network operations – choose another network after that choose the network you are used it
After that, kindly try another SIM card to confirm if the issue is from the device or the SIM card
You can perform a test for network:-
Dial *#0011# - a number will appear with minus (-) if the average of number is from -50 to -80
This means that there’s no issue with the device.
If the average is from -80 or higher, please visit the nearest service center to check the device and resolve the issue.
thank you