Original topic:

Restart Phone A50

(Topic created on: 12-26-2021 06:53 PM)
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AliFarag
Active Level 1
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جالاكسى A
(restart your phone to start using new sim card) 
My phone is A50 keep show above message around the day special at weak network places and prevent me to take any action except restart, is there any solution for this issue?

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Sara-nader
Moderator
Moderator
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جالاكسى A

Hello. I’m Sarah, Samsung Moderator
we thank you very much for asking your question

we do really apologize for the problem that you face Please follow the following steps

Setting – network – network operations – choose another network after that choose the network you are used it

After that, kindly try another SIM card to confirm if the issue is from the device or the SIM card

You can perform a test for network:-

Dial *#0011# - a number will appear with minus (-) if the average of number is from -50 to -80

This means that there’s no issue with the device.

If the average is from -80 or higher, please visit the nearest service center to check the device and resolve the issue.

thank you



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