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Android 12 update issue

(أُنشأ الموضوع في: 05-11-2022 06:46 PM)
halah_h
Beginner Level 2
خيارات
جالاكسى A
Hello samsung , my galaxy a51 ia going through so many problems since the latest update about 2 days ago, the phone is way way too slow it's like moving in a slow motion, although it was perfectly smooth before the update . Hope you can help me solve the problem thank you

3 التعليقات
elharbia
Active Level 3
خيارات
جالاكسى A
Remove cache وممكن نتظري رد الشركه
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farid331010
Active Level 5
خيارات
جالاكسى A
Unfortunately the processor of your device... I mean exynos 9611 can't handle major update like android version and custom ui also apps updates
Do factory reset.....A trial to improve your
phone
Weak processor
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Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى A

halah_h

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

 

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