A72 Poor front camera quality in low light

[SasaFarrag]

I just bought the A72 a month ago and it's  been great other than a few things, the biggest issue is the front camera quality in video calls in low light

In every app the image quality is so bad in low light not even dark it makes it impossible to video call except in very high light settings

I had a Mi 9t and comparing the video side by side its a huge difference the Mi 9t video is so much brighter with more detail i think samsung could do better and should try and fix this 

[SasaFarrag]

This doesn't happen in the camera app but in all the video call apps (google duo, telegram, whatsapp, facebook messenger etc..)

[SasaFarrag]

I'll try doing so, although I can't factory reset right now and i doubt that it will fix it, maybe I'll wait for an update and reset then

[Amira-elnagar]

Hello SasaFarrag  I’m Amira, Samsung Moderator
we thank you for asking your question

please follow the below steps: 

1. Please enter the following code *#0*#
2. Choose mega cam & front cam
3. If the same problem appears, please go to the nearest service center
4. If there is no problem, please reset the camera

1. Enter code *#0#
2. Choose “Front Cam” and “Mega Cam” and perform the test
3. If you didn't find the issue persists even with the test, you can reset the camera setting.
4. If the issue still exists, so kindly visit the nearest service center

Kindly send us your address to provide the nearest service center or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/

Thanks