S pen

[mikmer]

After the last update the s pen 🖊 isn't connecting to the phone and I try to fix it but no response 😕  ??

[samsungmena]

mikmer

Hello. I’m Mehad , Samsung Moderator
Thank you for asking the question

Kindly follow the below steps:

Restart your phone.

Check the updates.

Settings > Advanced Features > S Pen > S Pen Remote, and then make sure the switch is toggled on.

In settings tap on Advanced features.

Tap on S Pen.

Tap on Air actions.

Tap menu option.

Tap on Reset S Pen.

S Pen is being reset and reconnected.

Reset S Pen has been completed.

You can do S pen test to check if it’s working or not , Phone dial > *#0*#

Tab ‘wacom test’ Or ‘ Spen’, and then move S-pen across the yellow grid at a time. The grid will turn green.

If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you’re still facing the same issue, kindly take the device to the service center to check on it.

You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/


If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[esnawy]

Same problem for me ..they told me in the Samsung store they need to give me a new one by 1000 pound