Dear Customer Thank you for emailing Samsung, I hope you’re having a good day so far. Kindly accept our apologize for any inconvenience In regards to your query The latest update released for the note 10 Plus It is Android 12
Android 12 It has already been issued It is not available for Android 13 I ask your permission to activate the automatic update, and in the event that any update is issued for the device, it will be downloaded to you If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue. You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one : http://www.samsung.com/eg/support/servicelocation/ Or we can support you through our “Live Chat” experts and remotely access your device through the following link: https://live-chat-static.sprinklr.com/test-html/index.html?env=prod&appId=602bd62d37a6803d49a6ec00_a... Live Chat working hours are from 9:00 A.m to 6:00 P.m For your convenience, you can communicate with us and inquire about the status of your device at any time through WhatsApp on this number 01000016580 If you require further assistance, please don’t hesitate to contact us back and we will be more than happy to help.
Kind regards, Customer Service Representative Samsung Electronics Egypt Website: www.samsung.com/eg/support
Thank you for your reply. My device is already updated to android 12 one year ago . It is doing well. My clear question is : Is that is the end ? Is samsung dropping its old devices 3 years after purchasing? If th matter is so... We will think in other brand.
