Original topic:

Heat caused the back of the phone to be unglued

(Topic created on: a month ago)
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MahmoudHS
Beginner Level 2
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جالاكسى نوت
Hi, I have a Galaxy Note 20ultra. And I keep it neat and clean and not using it heavily. However, during the past few days and due to the weather, the phone started heating excessively. Yesterday I was removing the phone from its case to clean it and I noticed the back of the phone is coming unglued.
Can this issue be solved by service center?
2 Comments
Saifeldain
Active Level 5
جالاكسى نوت
Sure, but I think they will take the easy way and will replace it.
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SamsungModerator1
Moderator
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جالاكسى نوت

MahmoudHS

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the updat
e

kindly follow the below steps

make sure that the device in last Update

make sure that you use the original accessories

if you still facing the same issue kindly follow the below
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/

If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/


If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

 

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