Hi, I have a Galaxy Note 20ultra. And I keep it neat and clean and not using it heavily. However, during the past few days and due to the weather, the phone started heating excessively. Yesterday I was removing the phone from its case to clean it and I noticed the back of the phone is coming unglued.
Hello. I’m Mehad, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
kindly follow the below steps
make sure that the device in last Update
make sure that you use the original accessories
if you still facing the same issue kindly follow the below we recommend that you perform a factory data reset to resolve this issue using the steps below:- Settings – Backup and reset - Factory data reset. Ensure all user data is backed up using smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue. You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one : http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
