Samsung galaxy a70 charging PROBLEM

[MoonandRuby]

Hello,

I've recently downloaded the last update for Samsung galaxy a70, and it was working fine till yesterday, it doesn't want to charge saying "the connected usb device is not supported" i tried changing chargers but still the issue continues. My phone only charges when it's plugged into my laptop, but also it seems that the laptop doesn't recognise the phone. Did anyone face this problem? I would appreciate it if someone had a solution :")

[SamsungModerator1]

MoonandRuby

Good Evening , regret, with you Mehad from Samsung Egypt

We thank you very much for asking your question and we wish you a happy day

Based on your question

we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Settings – Backup and reset - Factory data reset.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.

you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/-

If you have any other questions

We are at your command and at your service at any time

Thank you for coming and for your time