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Original topic:

S21 fe problems after updating to one ui7

(Topic created on: a week ago)
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Dev_01
Active Level 1
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Galaxy S
One ui 7 in s21 fe feels like a half baked beta version of the stable version. After waiting for months they've delivered this downgraded version on one ui 7 in the name of major os update. Honestly I was better off with my one ui 6. The device was running buttery smooth. But ever since I've updated to one ui7 there are bugs in day to day usage. Even opening alarm, dialer, keyboard lag quite often. Most disgusting update I've ever received. 

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

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4 Comments
SatsangiDevan
Active Level 8
Galaxy S
Bugs galaxy
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Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.

Please note that any issues that may arise after the update could be due to various usage factors or other circumstances. We want to assure you that we are always here to assist our customers with any challenges they may encounter post-update as per Samsung guidlines.

As you are facing multiple issues post update, we request them kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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