הנושא המקורי:

S21 Ultra autofocus issue

(הנושא נוצר בתאריך: 05-18-2022 09:38 PM)
sashok63
Active Level 1
אפשרויות
Galaxy S
All three shots were taken in the normal camera mode, and as much as I would not like it to have focus at 1X, it simply doesn’t exist and it all started after the last update, and it was almost a month ago.
I reseted the camera settings and it did not help, when I searched I realized that many people have this problem, It was at the beginning of sales of this device and now.
I for the first time decided to buy a Samsung, and got this, then there is no desire to buy more time phone from them.

image
3X


image
1X


image
0.6X



11 תשובות
NoyS
Moderator
Moderator
אפשרויות
Galaxy S

Hey, Welcome to Samsung Members!

We recommend following these steps:

1. Go to Settings > Check for software updates > Download and install.

2. Go to the Galaxy Store app > Menu > Updates > Update All

3. Go to the Play Store > Tap your Google Account ID at the top > Manage apps and device > Update all.

4. Go to Settings > Apps > Camera > Tap Camera settings > Reset settings > Reset.

5. Go to Settings > Apps > Camera > Tap Storage> Clear Cache & Clear Data.

If the phenomenon continues we will be happy to receive another inquiry together with a fresh system log right after the phenomenon occurs and an accurate description of the case so we can assist.

To attach a system log go to Samsung Members > 'Get Help' > select the "Error Reports" category > select the appropriate topic and then describe the phenomenon in detail, at the bottom of the page and make sure that sending the system log is marked V.

I would also recommend attaching a screenshot shows the phenomenon so that we can help.

sashok63
Active Level 1
אפשרויות
Galaxy S
I've already checked that was the latest version of the software, and also clear the cache and reset the camera.
IrisA
Moderator
Moderator
אפשרויות
Galaxy S

Please submit an error report so that we can diagnose the phenomenon. The reply will be sent within 14 days.

sashok63
Active Level 1
אפשרויות
Galaxy S
I already wrote to those support many times, they did not help me. This problem is also present on many devices S21 Ultra with autofocus after update UI 4.1
IrisA
Moderator
Moderator
אפשרויות
Galaxy S

We have received the system log you sent and it is currently being examined by our team of engineers, the reply will be sent within 14 business days.

DaOldMan
Active Level 3
אפשרויות
Galaxy S

Did you try to shake the device for a second and then immidietly take the picture ? Try it and report.

sashok63
Active Level 1
אפשרויות
Galaxy S
I do not know **bleep**, but it began to work better. Why does it work like that? o_O
DaOldMan
Active Level 3
אפשרויות
Galaxy S

Unfortunetly you are not the first with this issue. It's almost always fixed with replacement of the camera module 😞
The easy check is exactly what I said. Shake the device to get the lens unstuck then take picture. If focus suddenly works, you have a stuck lens problem. Unfortunetly it's fixed only with hardware replacement. But of course, get it checked by a specialist to make sure it's this problem. Sorry mate.

sashok63
Active Level 1
אפשרויות
Galaxy S
Sadly, I will probably refrain from this brand in the future, thanks bro