S21 Ultra autofocus issue

[sashok63]

All three shots were taken in the normal camera mode, and as much as I would not like it to have focus at 1X, it simply doesn’t exist and it all started after the last update, and it was almost a month ago.

I reseted the camera settings and it did not help, when I searched I realized that many people have this problem, It was at the beginning of sales of this device and now.

I for the first time decided to buy a Samsung, and got this, then there is no desire to buy more time phone from them.

3X

1X

0.6X

[NoyS]

Hey, Welcome to Samsung Members!

We recommend following these steps:

1. Go to Settings > Check for software updates > Download and install.

2. Go to the Galaxy Store app > Menu > Updates > Update All

3. Go to the Play Store > Tap your Google Account ID at the top > Manage apps and device > Update all.

4. Go to Settings > Apps > Camera > Tap Camera settings > Reset settings > Reset.

5. Go to Settings > Apps > Camera > Tap Storage> Clear Cache & Clear Data.

If the phenomenon continues we will be happy to receive another inquiry together with a fresh system log right after the phenomenon occurs and an accurate description of the case so we can assist.

To attach a system log go to Samsung Members > 'Get Help' > select the "Error Reports" category > select the appropriate topic and then describe the phenomenon in detail, at the bottom of the page and make sure that sending the system log is marked V.

I would also recommend attaching a screenshot shows the phenomenon so that we can help.

[sashok63]

I've already checked that was the latest version of the software, and also clear the cache and reset the camera.

[IrisA]

Please submit an error report so that we can diagnose the phenomenon. The reply will be sent within 14 days.

[sashok63]

I already wrote to those support many times, they did not help me. This problem is also present on many devices S21 Ultra with autofocus after update UI 4.1

[IrisA]

We have received the system log you sent and it is currently being examined by our team of engineers, the reply will be sent within 14 business days.

[DaOldMan]

Did you try to shake the device for a second and then immidietly take the picture ? Try it and report.

[sashok63]

I do not know **bleep**, but it began to work better. Why does it work like that? o_O

[DaOldMan]

Unfortunetly you are not the first with this issue. It's almost always fixed with replacement of the camera module 😞
The easy check is exactly what I said. Shake the device to get the lens unstuck then take picture. If focus suddenly works, you have a stuck lens problem. Unfortunetly it's fixed only with hardware replacement. But of course, get it checked by a specialist to make sure it's this problem. Sorry mate.

[sashok63]

Sadly, I will probably refrain from this brand in the future, thanks bro