samsung galaxy s7 can't hear the caller.

[joe05]

why the speaker of samsung galaxy s7 can't hear. like my phone, newly bought but when i call can't hear the voice of the caller. what happen? is there something wrong to the speaker? eventhough i talk can't to the other phone. pls help!

[Ehab1]

just changing one piece and it will work

[jjkhalid]

try the safe mode.. if your phone works that means an app making this problem

[Batman5]

factory data reset ☠