Original topic:

Samsung S24 Ultra charging speed

(Topic created on: 06-20-2024 11:29 PM)
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AliElhakeem
Active Level 1
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جالاكسى S
I purchased the newly samsung s24 ultra and bought belkin 45 watt charger 
I used the cable that comes with the phone in the box and tested the phone charging and it was not charging at full speed, it was charging at 25 watt only 
Is the problem because of the charger or the cable does not support the 45 watt and need to purchase a new cable that supports 45 watt+ ?
4 Comments
MuhammadYosri
Expert Level 5
جالاكسى S
المشكله في الكابل اللي مع الجهاز لانه 3 امبير فبيشحن 25 انما ال45 لازمله كابل 5 امبير بتشتريه لوحده وتمنه غالي فالمفروض كنت تشتري شاحن 45 كامل
AliElhakeem
Active Level 1
جالاكسى S
سوال
لازم كابل ٥ امبير لأنى لاقيت كابل انكر ٣ امبير ٦٠ واط
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MuhammadYosri
Expert Level 5
جالاكسى S
لازم جدا ولو حتي كابل 100وات لان كل شركه ليها نظام شحن
SamsungModerator1
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جالاكسى S

AliElhakeem

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the

kindly follow the below steps

make sure that you use the original charger

try another charger

make sure that you not use the device while charging

follow the below steps

settings - battery - more battery settings - fast charging - activate

if you still facing the same issue kindly follow the below steps

we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Settings – Backup and reset - Factory data reset.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us

you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/
We are  at your service always
Thanks for your time

 

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