Original topic:

S7 Edge shuts down randomly

(Topic created on: 04-05-2017 11:56 PM)
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NJP2310
Beginner Level 2
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جالاكسى S
After I recently updated to Nougat 7 I find that my phone randomly shuts down by itself . Then on start up if freezes and I have to hold down the power button for a long while.
It repeats this process a number of times.

Anyone else having the same issues or a possible solution?
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8 Comments
AH2
Beginner Level 2
جالاكسى S
I think the problem from external memory
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NJP2310
Beginner Level 2
جالاكسى S
from the sd card?
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MidoShora
Active Level 4
جالاكسى S
reset
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NJP2310
Beginner Level 2
جالاكسى S
Did that solve the problem?
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Kumar17
Active Level 1
جالاكسى S
reset it and update the software
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NJP2310
Beginner Level 2
جالاكسى S
Ok I'll try it and see if it fixes the problem
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Kumar17
Active Level 1
جالاكسى S
or else simply replace it by company warrent
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NJP2310
Beginner Level 2
جالاكسى S
I've done a reset and software update. The phone is still experiencing a boot loop.
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