Thank you for contacting Samsung KSA When the device heats up while charging the battery While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charging speed may decrease or the charger may stop charging. Do the following when the device heats up: Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again. If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one. When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model. During the initial setup after purchase or when restoring data When downloading large files When using apps that require more power or using apps for extended periods – When playing high-quality games for extended periods – When recording videos for extended periods – When streaming videos while using the maximum brightness setting – When connecting to a TV While multitasking (or, when running many apps in the background) – When using Multi window – When updating or installing apps while recording videos – When downloading large files during a video call – When recording videos while using a navigation app When using large amount of data for syncing with the cloud, email, or other accounts When using a navigation app in a car while the device is placed in direct sunlight When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead When you are roaming Do the following when the device heats up: Keep the device updated with the latest software. Conflicts between running apps may cause the device to heat up. Restart the device. Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. Close apps that increase battery consumption or that run in the background when not in use.
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap Battery and device care → Battery.
Power saving mode: Activate power saving mode to extend the battery’s usage time
Background usage limits: Limit battery usage for apps that you do not use often
On the Settings screen, tap Display-Screen resolution: Change the screen resolution. Higher resolutions make the display
more vivid, however they will consume more battery power.
also from the device settings-display-Motion smoothness-Standard: Use a standard refresh rate in normal situations to conserve battery power
Decrease the screen brightness. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, and you still face the same issue then kindly visit the nearest service center the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/ We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us. Hope you and your family staying healthy and safe!
