Hello. I’m Aya, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
kindly follow the below steps Based on your question, I ask your permission to follow the following steps: Have you tried another USB charger from the device or Is the battery original or not Is there any problem or breakage in the charging socket Is there a problem with the charger used Is there any swelling in the battery Make sure that the charger is original If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:- Launch the Settings app and tap General management → Reset → Factory data reset → RESET → DELETE ALL. Ensure all user data is backed up using smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
