i experience screen smearing when scrolling with low brightness in dark mode ,the part of the screen that's displaying black lags when i scroll creating a blue color over other colors , the effect is less noticeable when i increase the brightness but i think it's still there, is my screen defective?
zaghl00l Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
I ask you to take the following steps: 1. Please enter the following code *#0*# 2. And choose any color from the shown colors: Red, green, and blue 3. If the colors appear naturally, the device will continue to operate normally 4. In the event that the colors do not appear naturally, please perform a factory reset of the device through the following steps: - settings -Public Administration - Reset Factory data reset -Reset -clear all And your permission Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch
http://www.samsung.com/eg/support/smartswitch/ In the event that there is the same problem, I ask your permission to go to the nearest maintenance center to be able to check the device and find out the problem and solve it And the You can find the nearest service center through the following link: https://www.samsung.com/eg/support/service-center/ We hope to resolve the issue with you as soon as possible
If you have any other question, can you explain it to us We are at your service always Thanks
