Original topic:

m62 screen smearing

(Topic created on: 05-30-2022 09:35 AM)
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zaghl00l
Beginner Level 3
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جالاكسى A
i experience screen smearing when scrolling with low brightness in dark mode ,the part of the screen that's displaying black lags when i scroll creating a blue color over other colors , the effect is less noticeable when i increase the brightness but i think it's still there,  is my screen defective?
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Amira-elnagar
Moderator
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جالاكسى A

 

zaghl00l
Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

I ask you to take the following steps:
    1. Please enter the following code *#0*#
    2. And choose any color from the shown colors: Red, green, and blue
    3. If the colors appear naturally, the device will continue to operate normally
    4. In the event that the colors do not appear naturally, please perform a factory reset of the device through the following steps:
- settings
-Public Administration
- Reset
Factory data reset
-Reset
-clear all
And your permission
Before starting this step, please copy the phone data. It can be stored through the following link for the program
Samsung smart switch

http://www.samsung.com/eg/support/smartswitch/
In the event that there is the same problem, I ask your permission to go to the nearest maintenance center to be able to check the device and find out the problem and solve it
And the
You can find the nearest service center through the following link:
https://www.samsung.com/eg/support/service-center/
We hope to resolve the issue with you as soon as possible

If you have any other question, can you explain it to us
We are  at your service always
Thanks

zaghl00l
Beginner Level 3
جالاكسى A
thanks for the fast reply, the colors look normal but that's not the problem , do you suggest i do a factory reset anyway ?
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