Suee
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09-09-2023 04:10 PM in
جالاكسى AI just bought a huwaei band 7 and I have samsung a71 phone.
I have an issue regarding the watch, whenever I connect the watch to my phone, the wifi on my phone disconnects a lot, I even tried to disconnect my watch from my phone, the wifi doesn't disconnect
when connected to mobile data on, there are no problems but when connected to wifi on my phone and to the watch, the issue happens
I called huwaei and asked them, they told me no one complained before about this and that the watch has nothing to with the wifi, I recorded the issue and I even did network factory reset on my phone and I did a factory reset on my watch and still the issue exists.
I need help please
2 Comments
Aether
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09-09-2023 04:39 PM in
جالاكسى A
Maybe try connecting to another network? I dont know much about phones :,)
Suee
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09-09-2023 05:52 PM in
جالاكسى A
I did try another network, same thing occurs .. I did a factory reset and will follow up
