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2 weeks ago in
جالاكسى A
So I have a problem with the Samsung music app I can't use it and it's not showing an update even on my android 14 what do I do BTW I'm using an android 12 and my tablet is 14
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a week ago in
جالاكسى AHello. I’m Aya, Samsung Moderator
Thank you very much for your question, and we hope you have a nice day.
First, I apologize for the problem you're facing.
Based on your question,
I'd like to ask you to follow the following steps to help us:
1- Go to Settings
2- Applications
3- Application Manager
4- "Name of the application" containing the problem
5- Force Stop + Clear Data + Clear Cache
We hope to resolve your issue as soon as possible.
If you have any other questions, we're here to help you at any time.
Thank you for your time.
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