Dear Customer, Thank you for contacting Samsung. It will be our pleasure to assist you. We are sorry to hear that you are facing an issue with your device. It will be our pleasure to assist you. To solve any issues within the application, which can always occur after an application or software update this option doesn't support in this device we can support you through our “Live Chat” experts and remotely access your device through the following link: https://live-chat-static.sprinklr.com/test-html/index.html?env=prod&appId=602bd62d37a6803d49a6ec00_a... Live Chat Working hours from 9 am to 6 pm Have a wonderful day. Thank you.
