I see SAMSUNG that you have many people complaining about the A30 back camera not focusing. you give no results and no help.(and don't suggest clearing the cache or any of the other suggestions, we all have done them) this issue did not begin till you did your January update. so, this makes it YOUR fault! I see many comments asking for help to no avail from your staff.. no help has come at all. when will you fix this issue? as i need to have my camera for QR codes and you have stopped me from doing my work. are you going to resolves this or shall i go to another company to get a operating camera?
Hello Mohamed I’m samah , Samsung Moderator we thank you for asking your question
we do really apologize for the problem that you face Please follow the following steps please follow these steps 1- Go to the camera 2- Then go to settings 3_ We do a reset of the camera settings In the event that the problem persists Please perform a factory reset of the device using the following steps: - settings -Public Administration - Reset Factory data reset -Reset -clear all And your permission Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch
I ask your permission to go to the nearest maintenance center to you to be able to check the device You can find the nearest service center through the following link: https://www.samsung.com/eg/support/service-center/ We hope to resolve the issue with you as soon as possible If you have any other questions, You can send to us at any time Thank you
